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NZA New Zealand Auckland

Frequently Asked Questions


Logging in, and my details

•  How is the privacy of my personal information ensured?

•  I have forgotten my password, what can I do now?

•  How can I amend my account details?



•  How can I pay my webshop order



•  Can my order be delivered to a different address?

•  Which countries do you deliver to? 

•  What are the carriage charges?

•  When will my order be delivered?


Package contents

•  Something is missing from my order

•  A mistake has been made in my order

In both cases please contact our customer service.


I can't find my question in the FAQ

If you can't find your question (or answer) among the frequently asked questions, please email your question to