Frequently Asked Questions

 

Other Topics

What should I do if I have a complaint?
We work hard to deliver a perfect product. If an article nevertheless damaged or defective, please contact us by e-mail to webshop@nzanewzealand.com. We try always by the next business day to provide a solution.

Do you also have shops?
Yes, NZA New Zealand Auckland has stores in the Netherlands, Belgium, Germany and Spain, and selling points throughout Europe. Look on https://nzanewzealand.com/nzastores-nl  to find the closest store to you.

Can I contact you by telephone?
Yes, that is possible, but the webshop is set up as an online shop, so we find it more efficient to deal with queries by e-mail. We hope that you will find answers to your questions on this page, but if not, please e-mail webshop@nzanewzealand.com. We aim to respond to queries within 24 hours (on working days).

Should you wish to telephone our customer service department the number is +31 (0) 316 582102.

Technical problems
If you experience technical problems while shopping on our site, please contact our customer service department. Please describe the problem in as much detail as possible, and make a note of any error messages. This will help in rectifying the problem as quickly as possible.